FAQs

Find items we have discounted as well as end of line, clearance or discontinued stock at great prices.

EXCHANGES & RETURNS We have carefully sourced products that we hope both you and your pet will love and we want you to be satisfied with your purchase. So if the products you have purchased do not meet your expectations, we are happy to refund the item for you. Please take a moment to try on [...]

We offer $10 Flat rate shipping Australia wide.  Your order will be delivered by Australia Post or a selected Courier Company and may require a signature on delivery. The cost of delivery will be added to your order total before payment is taken. Please note: To qualify for the flat rate shipping rate we may require [...]

If you have ordered the wrong size, just return it to us in a new, resalable condition with its original packaging and tags within 60 days of delivery. Place another order for the next size up or down (or another colour) on the website, and we’ll send it straight out to you. As long as [...]

We would love to hear from you…. We are dedicated to providing our customers with excellent service. If you need any help or information about any item, please do not hesitate to contact us. We can be reached in two easy ways: 1. Email us 2. Fill out the contact us form 3. Contact us [...]

Our online store is open 24/7.  We ship orders and repsond to queries on business days.

Once payment is made, cleared and accepted we aim to dispatch orders within 24 hours (or the next business day if you order over a weekend or on a public holiday). Express Post delivery is available on selected items and will be shown at checkout. Orders for Express Post must be placed prior to midday [...]

We offer secure credit card payments (Visa, Mastercard, debit cards) via PayPal or you can use your balance in your PayPal account. We also offer Afterpay so you can buy now and pay later. PayPal is our secure payment gateway system. You don't need to have a PayPal account to place an order. Upon clicking [...]

Yes, when you checkout your payments are processed via the secure Paypal payment gateway. Your payments are encrypted and PayPal does not share your financial details with us.